Anonymous
map-marker Royal Oak, Michigan

My Xbox subscription status says canceled, but it keeps taking money out of my account

My Xbox subscription status says canceled, but it keeps taking money out of my account
My Xbox subscription status says canceled, but it keeps taking money out of my account - Image 2
The status says my subscription is canceled, but it keeps taking money off of my cash app account every time I add money
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Juan J Jur

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Verified Reviewer

My email got hacked. I need to change it.

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My email got hacked and I got kicked out of my account. I need to see what I can do about changing the email address without losing any of my stuff.
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Preferred solution: My email changed my EA account back. Can’t even play any of my EA games because someone hacked my account.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Granite City, Illinois

I want a refund for ufc 5

Xbox - I want a refund for ufc 5
I bought the game and it was horrible and unplayable. The overall game okay is worse than UFC 4. I just dont want the game anymore.
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Lionel J Pmc

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Verified Reviewer
| map-marker Mobile, Alabama

Xbox trouble it’s not letting me play the games I own on my Xbox

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Im having trouble with my Xbox its not letting me play the games I own on my Xbox its never done that before I never had to make this phone to you guys about something like this its a brand new Xbox I just dont understand. But I love my Xbox Ive been a Xbox person all my life since I was 9. I fall in love.
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Ethan T Qae

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Verified Buyer

I want a refund for game pass core so I can get ultimate

Xbox - I want a refund for game pass core so I can get ultimate
Xbox - I want a refund for game pass core so I can get ultimate - Image 2
Xbox - I want a refund for game pass core so I can get ultimate - Image 3
I bought Xbox game pass core over a hour ago can I get a refund to buy ultimate instead of not is there a way anyone can chance my plan to game pass ultimate
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Loss:
$10
Pros:
  • I play games
Cons:
  • I pay for games

Preferred solution: Full refund

Nicholas R Ekv
map-marker Halifax, Nova Scotia

I can’t recover my account

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Im trying to speak with an agent and i get send to automatic recovery system all the time. Its frustrating cause i spend alot of money and time on that account and you guys wont even let me speak to you
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User's recommendation: Have a way to contact you by phone

Norman M Xpn

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Verified Buyer
|

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Verified Reviewer

Still have not received my refund

Xbox - Still have not received my refund
Request of refund and still have not received it and cannot get in touch with an agent. Refund has been requested 2 weeks ago
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Loss:
$23

Preferred solution: Full refund

Debera Fdp

Useless support cant help me with hacked account

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Told me to go online to sort out the issue. But their only support is broken and simply does not work.
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Loss:
$90

Preferred solution: Full refund

User's recommendation: Microsoft has and always will be the most backwards useless company.

adam l Ubm

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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Verified Reviewer

Charges made on my card

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Xbox - Charges made on my card
Original review Dec 27, 2023
My son made multiple charges for one of his games on my Xbox account without my permission on the card attached to the account these charges equal to $154 and I need them to be removed with a full refund, I have tried contacting Microsoft and the Xbox online operator services with no response except to return to the store for help but I am not receiving the help that I need to ensure these charges are removed and I am refunded in full.
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Loss:
$154
Pros:
  • Great console all around
Cons:
  • Account and payments shouldnt be linked to make purchases

Preferred solution: Full refund

User's recommendation: Make sure your account and charge card are not linked as Microsoft recommends

Anthony M Izf

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Verified Reviewer

Can’t sign in

Issue hasnt been resolved it wont let me reset my password I have same email but none of the information from Microsoft and no one is helping me
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Preferred solution: Back in my game

Jerry V Wuq

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Verified Reviewer

Refund

I purchased a game on the Xbox and it never downloaded so I would like a refund back I downloaded since yesterday and I never got the game to my Xbox
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Loss:
$60

Preferred solution: Full refund

Joshua B Mgn

314348****

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I need to talk to a representative I need help for my game it's not letting me message people on my friends list
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Preferred solution: I need help with my friends but

Steven B Zmu

I want too talk too real human from xbox support

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I want too speak too a person not a virtual agentnot gettin any help too be able too sign back into my accounti got signed out after 15 yrs and now i cant get back into like come on now
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Pros:
  • Great gaming console
Cons:
  • When you need too speak too a real human agent you cant

Preferred solution: I would like too get back into my xbox account so i can keep all Of my games n everythin that ive already bought

Dylan T Tnt

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Verified Buyer
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Verified Reviewer

Didn't get my gift card

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Xbox - Didn't get my gift card
I purchased this the 18th of December and still havent received it I payed for 2 of them so if yous could get back to me as soon as possible be great thanks you
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Preferred solution: My money on gta

Derek S Vzy

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Verified Reviewer

Need help with gamertag

I got a new Xbox. Don't remember the email to my old game tag. So I had to make a new email with a new gamerTag. And somehow now I have 2 gamer. Tags linked to the same email.
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Preferred solution: The two gamertags from my email

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