Baran K Yny

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It doesn’t want to load

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Xbox - It doesn’t want to load
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ERROR CODE 0x9 this is making my game say its crashing and I cant run bo6 this is really getting under my skin

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Loss:
$109

Preferred solution: HELP WITH MY GAME

User's recommendation: fix it

Layth Yyo

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| map-marker Miami, Florida

Help gift card don’t work

Xbox - Help gift card don’t work
Xbox - Help gift card don’t work - Image 2
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Gift cards dont work{{Redacted}}

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Signe Glf

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| map-marker Starkville, Mississippi

Games are not working

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Xbox - Games are not working

My games will not work and Im sad! I have tried everything and it all it says disconnected from streaming session.

Its been like that for five hours and it wont work. I need help.

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User's recommendation: Bla bla bla

Levi Lyy

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| map-marker Lake Ariel, Pennsylvania

I got banned for no reason

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Xbox - I got banned for no reason

I wanted to change my profile picture and when I got up this morning I got hit with a banning or suspended for no reason just because I wanted to change my profile picture now I can't message anyone or start any partys. This is the most ridiculous thing I think I ever had to got through just because of a profile picture

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Nyana Rod

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| map-marker Casa Grande, Arizona

My Xbox Account was Hacked

My Xbox Account was Hacked
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Contains 3 confidential files for company representatives

My Xbox, Microsoft, Google, and Epic Games accounts were recently hacked, and I discovered unauthorized logins dating back to September 6, 2024, from locations such as China and Germany. Unfortunately, I did not become aware of these breaches until September 24, 2024 when Microsoft locked my accounts due to suspicious login attempts giving the hackers access to all my Microsoft accounts including the authentication app for nearly 20 days.

At that point, Microsoft walked me through the process of recovering my accounts, and while most were restored, my Xbox account remained inaccessible.

Microsoft customer service was unable to explain why my Xbox inventory purchased with over $6,626.29 since 2017 was missing. I was advised to log into my Epic Games account to verify if it was still linked. However, I soon discovered the hackers had locked me out of my Epic account as well. Once I regained access, I found that my gamer tag had been changed and my account had been altered.

In the process of attempting to reconnect my accounts, I learned that Xbox enforcement had indefinitely suspended my account without any clear explanation.

I have been a customer since 2017 and have never received a strike or any violation warnings on my account. Despite this, my account was suspended without any communication or guidance on who to contact for assistance.

Microsoft directed me to the Xbox Enforcement page stating all information as to why my Xbox account had been suspended would be located within my account but the only explanation given was a vague reference to a violation of Xboxs terms of service or code of conduct. Which I reviewed and even consulted my attorney about, who asked me a few questions and explained the contract in depth confirming that I have not violated any terms or the code of conduct. It is deeply concerning that my account was closed without a clear reason or the opportunity to address any alleged violations.

I believe Xbox has failed in its legal obligation to provide transparency and due process in enforcing its terms of service.

By suspending my account indefinitely without explanation or recourse knowing my account was compromised within the time frame they are alleging this took place, and by failing to properly secure my account against a clear and extended hacking event, Microsoft and Xbox has potentially breached its contractual obligations. I expect a resolution to this issue and accountability for the financial and emotional toll this has taken.

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User's recommendation: Don’t spend a lot on Xbox assets

Lorenzo L Nad

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I paid for Madden 25 yesterday and the installation stopped

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Xbox - I paid for Madden 25 yesterday and the installation stopped

Customers pay too much for these games for us not to have real Xbox support where we should have the ability to speak to a live person to resolve these issues.

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Loss:
$37
Pros:
  • Great games and systems
Cons:
  • Difficult to talk with support to resolve issues

Preferred solution: Price reduction

User's recommendation: Have a live person available to resolve issues.

user732625543557

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Xbox gift card $100

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Xbox gift card $100
Xbox gift card $100 - Image 2
Contains 4 confidential files for company representatives
Updated by user Oct 20, 2024

Run around trying to get ahold of a customer service technician or actual phone number for that's NOT an AI AUTOMATED SERVICE TO EITHER REPLACE THE DAMAGED XBOX $100 GIFT CARD THAT HAS 3 SMUDGED CODE NUMBERS ON BACK OF THE CARD AFTER SCRATCHING OFF TO REVEAL.. I NEED THE NUMBERS REVEALED OR A NEW CARD ISSUED FIR.

I STILL HAVE THE CARD AND RECIET FOR.. BUT CAN'T SEEM TO ACTUALLY TALK TO A LIVE HUMAN CUSTOMER SERVICE TECHNICIAN INSTEAD OF AI RUNNING AROUND WITH!

Original review Oct 17, 2024

After scratching off the back of the card to reveal the code numbers, 3 of the numbers are smudged and cannot be made out or identified. I need the numbers for, or a new card issued for.

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Loss:
$100

Preferred solution: The 3 smudged numbers identified if can be done or a new card issued for?

Corrine Coo

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| map-marker New York, New York

Xbox Game Pass

Xbox Game Pass
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I went through the process of redeeming the game pass code. It excepted it and I still am not able to use game pass ultimate benefits.

I try to redeem the code again and it says the code has already been redeemed. Dont know what else to do.

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Timothy H Zgv

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Xbox gift card

Xbox gift card
Xbox gift card - Image 2

The card is not readable after trying to retrieve the code on the back. I will need help in trying to get this done.

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Loss:
$10

Preferred solution: Full refund

Gerald W Pid

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I just got a Xbox gift card and some of my numbers are missing

I just got a Xbox gift card and some of my numbers are missing
I just got a Xbox gift card and some of my numbers are missing - Image 2
Contains 1 confidential file for company representatives
Updated by user Nov 01, 2024

It sucks an I want my money back

Original review Nov 01, 2024

I just got a Xbox gift card and some of my numbers are missing I cant use my card I want my money back or something

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Loss:
$30

Preferred solution: Full refund

Nyles Xvj
map-marker Appleton, Wisconsin

Being charged for something

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Xbox - Being charged for something
Xbox - Being charged for something - Image 2

I no longer have the Xbox. I need everything canceled that has anything pulling out of my account.

Ive been getting charged and I have removed my credit card from the Xbox before I got rid of it and Im still being charged. I need this matter resolved immediately, and a refund for the last two charges.

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User's recommendation: Don’t try and get ahold of anyone because it’s very difficult

Gerald W Pid

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My gift card is missing numbers

Xbox - My gift card is missing numbers
Contains 1 confidential file for company representatives

I received a gift card from Walgreens, but some of my numbers are missing. I don't know what to do; I just spent 30 dollars on this.

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Loss:
$30

Preferred solution: Full refund

Josephine Zmk

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| map-marker Portland, Oregon

Headset not connecting correctly to my Xbox

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I think the company could do considerably better I've been a xbox gamer for 20 years and the one time I need help with a issue I get ignored I've never actually had a problem until now I just want a tech support agent to help me fix my headset connection with my Xbox because an update Microsoft created ruined my gaming experience I just want it fixed that's not alot to ask even Playstation doesn't treat their customers like they don't care about them

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User's recommendation: Don't buy a xbox and expect customer service to answer your calls or please for help when they create a issue with their software

Conner C Oja

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| map-marker Louisville, Kentucky

When I went to scratch off the card, it messed up

Xbox - When I went to scratch off the card, it messed up

So when I got a card, I went to scratch it, but it messed up the numbers and stuff so I was wondering if I could ask you guys if I can get a new card or something for the numbers or letters I loston

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Arianah R

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Unauthorized purchases

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Original review updated Jan 23, 2025

My ex-boyfriend is using my debit card to pay for his Xbox Live without my authorization, and it has been going on for about two years. I did not realize this until I received my paper transactions in the mail from my bank. I tried getting a refund, but due to the length of time, they said I needed to contact Xbox support for further assistance.

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Loss:
$300

Preferred solution: Full refund