Skip to content
Write review For Business
  • Login

Contact Xbox Customer Service

How to Reach a Person at Xbox

Verified Contact Information

Toll-Free Number:

  • 1-800-469-9269
Call Now
Send Message

Customer Service:

  • 1-800-642-7676
    App Support

Accessibility:

  • 1-425-882-8080

Customer Service:

appservices@microsoft.com
App Support

Media:

xboxpress@assemblyinc.com
Press Inquiries
xboxonandroid@microsoft.com
App Support

Xbox Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Xbox Phone Number
1 (800) 469-9269
Average Hold Time
00:03:12
Average Calls duration
1 minute
Most Popular Xbox Email Address
xboxpress@assemblyinc.com
Xbox Live Agent Availability
38% of callers successfully reach a real person
Issue Resolution Rate
Low (4% reported full resolution)
View full overview

Xbox FAQs

Contacts

After you dial the Xbox phone number (800) 469-9269, the company’s voicemail system will provide you with the following step-by-step instructions:
Welcome to Xbox customer support. In order to help company to improve the quality of service, this call maybe recorded or monitored.
If you have any questions about your Microsoft account transition to local currency please visit www.xbox.com/pointsfaq.
In order to protect your account, Microsoft is adding security proofs. Go online at xbox.com/proof for more information about how to add your cell phone and email address as extra proof on your account.
For purchasing or billing questions, or for help managing your Xbox Live membership, press 1.

  • press 1 or say "Billing" - For billing questions including changing your payment options
  • press 2 or say "Cancel" - In order to cancel your Xbox Live membership, manage auto renewal or to remove your credit card
  • press 3 or say "Account" - If you don’t know your Microsoft account name or are having trouble with your account proof or password
  • press 4 or say "Other" - For any questions about downloadable content or prepaid codes
  • press 2 - For troubleshooting Xbox Live connectivity, streaming TV, music or video content issues
  • press 3 - For your Xbox Kinect sensor or accessories
  • press 4 or say, "Games." - For apps and games


Because the company takes account security very seriously, you will have to verify your account with account proofs managers’ proofs at xbox.com/proof.

To contact Xbox via live chat, navigate to “Contact Us” at the bottom of the official company website. On a separate page, click on the “Ask question” button and type your message to the virtual assistant in the “chat” window on the left.

Account, Refund & Others

If you purchased the Xbox game and were not satisfied with it, you can request a refund within 14 days of the purchase date and if you haven’t accumulated a significant amount of play time. Go to “Help topics” in the top menu, choose “Subscriptions & billings”, open the “Most popular” block, follow “Request a refund for digital games” and follow the prompts.

To update the Xbox email address, sign in to your account by clicking on “Sign In” in the upper right corner, navigate to “Your info” at the top of the page, click on “Manage how you sign in to Microsoft”, and select the alias that you want to remove. Before this, select one of the other aliases that are on the account and click “Make primary”.

Xbox Game Pass is a Microsoft Gaming video game subscription service. By subscribing, you get access to hundreds of games you can play on mobile phone, PC, and other devices depending on the plan.

If you don’t want to use all features of your Xbox Game Pass, cancel it via the “Services & subscriptions” page. Sign in on it by using the Microsoft account you used when purchasing your subscription. Find your subscription, select “Manage” and “Cancel subscription” after which follow the instructions.

To delete an Xbox account from your console, press the “Xbox” button, select “Profile & system”, “Settings”, “Account”, and “Remove accounts”. After this, choose the profile that you want to remove and select “Remove”.

If you want to redeem an Xbox gift card to make Xbox purchases and extend your Xbox subscriptions, follow “Redeem codes & gifting” on the “Subscriptions & billing” page of the official company’s site, click on “How to redeem gift cards and codes”, open “Expand all”, and click on “Redeem your code or gift card” button. You’ll also see detailed instructions on how to redeem your gift card on that page in different cases.

PissedConsumer Club

Contact Information

Xbox Website:

Xbox Help Center:

Corporate Office Address:

Microsoft Corporation
One Microsoft Way
Redmond, Washington 98052-6399
United States

Other Info (opening hours):

Hours:

Monday - Sunday: 6:00am - 5:00pm

More contact details

Fax:

+1-425-936-7329

How Customers Rate Xbox Support?

4.3 / 5
Good

Based on 130K calls to Xbox customer support through PissedConsumer.com and 41 survey responses.

Total Calls
130K
Avg Call Duration
00:57
Issues Resolved
4%

Why Customers Call Xbox?

Top Reasons of Customers Calls

  • Account 26%
  • Product/ Service 23%
  • Customer Inquiries & Issues 16%
  • Payments and Charges 11%
  • Request for Information 7%
  • Refund 6%
  • Cards 5%
  • Activation/ Cancellation 3%
  • Return/ Replace <1%
  • Shipping and Delivery <1%
  • Website/ Application <1%
  • Staff <1%
  • Streaming Services <1%
  • Fraud & Security Issues <1%
  • Employment <1%
  • Payments & Transfers <1%
  • Questions About an Order <1%
  • Claims & Legal Issues <1%

Account

26%
  • "I recently tried to log on today on my Xbox account but it would not work because the reason why I don't remember my password or text me I don't have my email but I but I have my Xbox ID and I can prove that the account was mine because my brother ma"
  • "I haven't played my Xbox in a long time so when I logged on I tried to click my account but I got signed out and I don't remember the password for my account"
  • "Sign in problems"

Product/ Service

23%
  • "Purchases I didn't authorize"
  • "Trying to find a basketball game, but I need help"
  • "Game refund"

Customer Inquiries & Issues

16%
  • "Microsoft stole my money"
  • "Xbox one and Xbox series x"
  • "About Xbox one x and Xbox series x"

Payments and Charges

11%
  • "Charges"
  • "Transaction"
  • "Fraudulent activity on old account"

Request for Information

7%
  • "Need help"
  • "I need live help"
  • "Help with login cause I have new email"

Refund

6%
  • "Gaming refund"
  • "Refund subscription for eso"
  • "Refund"

Cards

5%
  • "my son left my card information in his friend's Xbox. We had to give it back to his friend before we moved and it's charging me $14.99"
  • "Gift card fraud"
  • "I accidentally spent 20 dollars on my card"

Activation/ Cancellation

3%
  • "Cancel prescription Microsoft Xbox game"
  • "Cancel game pass"
  • "I need too cancel subscription"

Return/ Replace

<1%
  • "Email change"
  • "i changed my subscription and the app charged me for the previous subscription"
  • "Change payment method"

Shipping and Delivery

<1%
  • "My gears eday collectors edition was delivered broken"
  • "Haven't received my gifts"
  • "I haven't not Received My 2 $5.00 Wal-Mart Gift Cards"

Website/ Application

<1%
  • "My gears of war not downloading for early gameplay"
  • "I can't download any games on my series x"
  • "Problems installing game"

Staff

<1%
  • "Service ticket expired"
  • "Keeps on say service info unvalible"
  • "I'm having Xbox service issues and my games won't start up, the download speed is slow and latency is high"

Streaming Services

<1%
  • "I hooked up my Xbox to a TV and it says cloud gaming. It won't let me play my games."
  • "The Xbox Tv won't turn on"
  • "The Tv for the XBOX won't turn on"

Fraud & Security Issues

<1%
  • "Fraud"
  • "Hacked"
  • "Scam"

Employment

<1%
  • "Mw4 beta"
  • "Stubs"
  • "Job"

Payments & Transfers

<1%
  • "Redeem"
  • "Redemption"
  • "Money transfer"

Questions About an Order

<1%
  • "Order"
  • "Orders"
  • "My order"

Claims & Legal Issues

<1%
  • "Claim"
  • "Legal"
  • "Injury"

Compare Xbox Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
PlayStation
PlayStation Customer Service
stars-rating-fill
4.3 out of 5
Nintendo
Nintendo Customer Service
stars-rating-fill
4.4 out of 5
Sony
Sony Customer Service
stars-rating-fill
4.5 out of 5

Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

Write a review
Do you have something to say about Xbox? What happened? What can we help you with?
Submit review Don't show this popup
Xbox
Reviews Contacts Community