Contact Xbox Customer Service
Xbox Phone Numbers and Emails
Toll-Free Number:
-
(800) 469-9269
Accessibility:
-
(425) 882-8080
Xbox Email:
Xbox Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Xbox Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Xbox is 8004699269. 95% of consumers used this number to address their issues and concerns. Meanwhile, 35% of users reported contacting a real person successfully by dialing the phone number 4258828080.
The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Xbox may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Xbox Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Xbox is 8004699269. 95% of consumers used this number to address their issues and concerns. Meanwhile, 35% of users reported contacting a real person successfully by dialing the phone number 4258828080.
The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Xbox may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Xbox mainly because of account, product/ service, payments and charges.
3% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Xbox is xboxpress@assemblyinc.com. 30% of consumers stated that they received a response by email from the company.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Xbox Website:
Xbox Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Sunday: 6:00am - 5:00pm
Fax:
How Good is Xbox's Customer Service?
Summary of Xbox Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Xbox?
Account Question:
- “Subscription”
- “Can't get in to my xbox”
- “Account”
Product/ Service Question:
- “Faulty giftcard”
- “Technical support”
- “Issues with a game”
Payments and Charges Question:
- “There no guam from payment and billing”
- “Charged”
- “Payment declined but still took my money”
Request for Information Question:
- “To update gamertag with old email”
- “Need help recovering account”
- “I want to request a refund and couldn’t do so on the website”
Refund Question:
- “Bought something on accident and want a refund”
- “Refund not refunded”
- “Refund not in my account”
Cards Question:
- “Someone using my card to buy stuff off here”
- “Won’t take my card”
- “Gifts card”
Activation/ Cancellation Question:
- “Canceling”
- “Cancel”
- “Cancel xbox”
Return/ Replace Question:
- “Changing information”
- “Want to return an activated game pass core gift card”
- “I’m trying to change my password but I forgot it”
Shipping and Delivery Question:
- “Problemas con mi tarjeta de pago”
- “Never received refund”
- “Did not receive a purchase”
Website/ Application Question:
- “Because your website doesn’t help”
- “My piece of *** Xbox won’t *** download anything and getting help is a *** joke you *** *** are selling pieces of *** *** you”
- “My Tekken 8 won’t install on my series x console”
Staff Question:
- “Customer service about a purchase”
- “Service issues, and purchasing content.”
- “'authenticate with Microsoft services' issue for Minecraft on android”
Employment Question:
- “Job”
- “You dont do your *** jobs”
- “Call of duty mw2”
Other Question:
- “There was no Xbox in the box when I bought it”
- “*** pissed”
- “Accpunt”
Compare Xbox Customer Service To
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