Xbox Phone Numbers and Emails

Toll-Free Number:

  • (800) 469-9269

Customer Service:

  • (800) 642-7676
    Microsoft
  • (800) 469-9269

Legal:

  • (425) 882-8080

Xbox Emails:

Complaints/ Feedback
CEO, Vice President
Customer Service
Microsoft
Media
Press Inquiries

Xbox Contact Information

Xbox Website:

Xbox Online Chat:

Corporate Office Address:

Microsoft Corporation
One Microsoft Way
Redmond, Washington 98052
United States

Other Info (opening hours):

Hours:

Monday - Friday: 6:00am - 5:00pm (PT)

Saturday - Sunday: 6:00am - 5:00pm (PT)

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How to Contact Xbox Customer Service?

After you dial the phone number, the company’s voicemail system will provide you with the following step-by-step instructions:

Welcome to Xbox customer support. In order to help company to improve the quality of service, this call maybe recorded or monitored.

If you have any questions about your Microsoft account transition to local currency please visit www.xbox.com/pointsfaq.

In order to protect your account, Microsoft is adding security proofs. Go online at xbox.com/proof for more information about how to add your cell phone and email address as extra proof on your account.

For purchasing or billing questions, or for help managing your Xbox Live membership, press 1.

press 1 or say "Billing" - For billing questions including changing your payment options

press 2 or say "Cancel" - In order to cancel your Xbox Live membership, manage auto renewal or to remove your credit card

press 3 or say "Account" - If you don’t know your Microsoft account name or are having trouble with your account proof or password

press 4 or say "Other" - For any questions about downloadable content or prepaid codes

press 2 - For troubleshooting Xbox Live connectivity, streaming TV, music or video content issues

press 3 - For your Xbox Kinect sensor or accessories

press 4 or say, "Games." - For apps and games

Because we take account security very seriously, you will have to verify your account with account proofs managers’ proofs at xbox.com/proof.

More information

Xbox Rating Based on 1.6K Reviews

Rating details

1.9
more details
Customer service
Website
Product or Service Quality
Value for money

Rating stats

Rating trend

Summary of Xbox Customer Service Calls

57.5K TOTAL
CALLS
00:50 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Xbox Customer Service?

Account Question:

  • “My account has been locked”
  • “Account question”
  • “Need to Recover account”

Product/ Service Question:

  • “Battlefield 2042 doesn't work refund”
  • “Can't purchase game”
  • “Problem with game sharing”

Payments and Charges Question:

  • “I was charged money for something I didn't buy”
  • “Charges not mine”
  • “Unauthorized charge on my card”

Refund Question:

  • “Refund!”
  • “Refund”
  • “Trying to get a refund and send a game to a friend as a gift not working”

Cards Question:

  • “Money taken off my card”
  • “Bought gift card and it's not working”
  • “To redeem my Xbox gift card”

Request for Information Question:

  • “Need help with Logging in my account”
  • “Questioning why I'm being billed”
  • “I need help with a refund”

Activation/ Cancellation Question:

  • “Cancel account”
  • “Cancel account make new one”
  • “Cancel subscription and refund”

Shipping and Delivery Question:

  • “Shipping label”
  • “Did not get a game”
  • “I haven't gotten my refund.”

Staff Question:

  • “Why is my online service banned”
  • “Customer service”
  • “Service renewal”

Return/ Replace Question:

  • “Controller replacement”
  • “Change Account”
  • “Replacement code for Xbox gift card”

Website/ Application Question:

  • “App issues”
  • “Information Used on Dating website”
  • “App”

Employment Question:

  • “To see if y'all donate a xbox to my son for Christmas i lost my job because of covid 19”

Other Question:

  • “Because I want to talk to a person not a computer”
  • “No puedo usar mi cuenta”
  • “Purchase”

About

Top Xbox Services

Customer Care, Live Gold Membership, Membership

Top Xbox Products

Account, Video Game Console, One S Video Game Console

Xbox Pros and Cons

Pros: I didnt come to do all of this, Want damn refund, Wanna a damm refund, I like xbox, Good for gaming

Cons: Customer service, No contact no one to fix mistakes, Support sucks, Your customer service does nothing to help, Card was used without approval

Related Companies

Microsoft, Mojang, LinkedIn, Bing, Microsoft Online Store

Summary

The Xbox is a video gaming brand which was created by Microsoft. Xbox includes a series of video game consoles. The brand features consoles in the sixth to eighth generations, which go with applications, streaming services, as well as an online service - Xbox Live. The brand was first introduced in the United States in 2001, when the original Xbox console was launched. The Xbox 360, the most recently released console of Microsoft, was issued in 2005. As of April 18, 2013, the company has sold over 77.2 million consoles worldwide. The successor to the Xbox 360 happened to be the Xbox One. The product was revealed on May 21, 2013. And on November 22, 2013, the Xbox One is expected to be released in 21 markets around the world. microsoft xbox is based in Redmond, Washington, United States.

Xbox reviews and complaints

Xbox is ranked 194 out of 854 in Gadgets and Accessories category

Area Served

USA, Canada

Payment Methods

VISAMasterCard

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