After you dial the Xbox phone number (800) 469-9269, the company’s voicemail system will provide you with the following step-by-step instructions:
Welcome to Xbox customer support. In order to help company to improve the quality of service, this call maybe recorded or monitored.
If you have any questions about your Microsoft account transition to local currency please visit www.xbox.com/pointsfaq.
In order to protect your account, Microsoft is adding security proofs. Go online at xbox.com/proof for more information about how to add your cell phone and email address as extra proof on your account.
For purchasing or billing questions, or for help managing your Xbox Live membership, press 1.
- press 1 or say "Billing" - For billing questions including changing your payment options
- press 2 or say "Cancel" - In order to cancel your Xbox Live membership, manage auto renewal or to remove your credit card
- press 3 or say "Account" - If you don’t know your Microsoft account name or are having trouble with your account proof or password
- press 4 or say "Other" - For any questions about downloadable content or prepaid codes
- press 2 - For troubleshooting Xbox Live connectivity, streaming TV, music or video content issues
- press 3 - For your Xbox Kinect sensor or accessories
- press 4 or say, "Games." - For apps and games
Because the company takes account security very seriously, you will have to verify your account with account proofs managers’ proofs at xbox.com/proof.
If you purchased the Xbox game and were not satisfied with it, you can request a refund within 14 days of the purchase date and if you haven’t accumulated a significant amount of play time. Go to “Help topics” in the top menu, choose “Subscriptions & billings”, open the “Most popular” block, follow “Request a refund for digital games” and follow the prompts.
To update the Xbox email address, sign in to your account by clicking on “Sign In” in the upper right corner, navigate to “Your info” at the top of the page, click on “Manage how you sign in to Microsoft”, and select the alias that you want to remove. Before this, select one of the other aliases that are on the account and click “Make primary”.
Xbox Game Pass is a Microsoft Gaming video game subscription service. By subscribing, you get access to hundreds of games you can play on mobile phone, PC, and other devices depending on the plan.
To contact Xbox via live chat, navigate to “Contact Us” at the bottom of the official company website. On a separate page, click on the “Ask question” button and type your message to the virtual assistant in the “chat” window on the left.
If you don’t want to use all features of your Xbox Game Pass, cancel it via the “Services & subscriptions” page. Sign in on it by using the Microsoft account you used when purchasing your subscription. Find your subscription, select “Manage” and “Cancel subscription” after which follow the instructions.
To delete an Xbox account from your console, press the “Xbox” button, select “Profile & system”, “Settings”, “Account”, and “Remove accounts”. After this, choose the profile that you want to remove and select “Remove”.
If you want to redeem an Xbox gift card to make Xbox purchases and extend your Xbox subscriptions, follow “Redeem codes & gifting” on the “Subscriptions & billing” page of the official company’s site, click on “How to redeem gift cards and codes”, open “Expand all”, and click on “Redeem your code or gift card” button. You’ll also see detailed instructions on how to redeem your gift card on that page in different cases.
