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Contact Xbox Customer Service

Xbox Phone Numbers and Emails

Toll-Free Number:

  • (800) 469-9269
Call customer service

Accessibility:

  • (425) 882-8080

Xbox Email:

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Xbox FAQs

Most Popular Number:

(800) 469-9269
Total calls: 83 146 Issues resolved: 1 044 Last call: Feb 10, 2025
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PissedConsumer Reporter

After you dial the Xbox phone number (800) 469-9269, the company’s voicemail system will provide you with the following step-by-step instructions:
Welcome to Xbox customer support. In order to help company to improve the quality of service, this call maybe recorded or monitored.
If you have any questions about your Microsoft account transition to local currency please visit www.xbox.com/pointsfaq.
In order to protect your account, Microsoft is adding security proofs. Go online at xbox.com/proof for more information about how to add your cell phone and email address as extra proof on your account.
For purchasing or billing questions, or for help managing your Xbox Live membership, press 1.

press 1 or say "Billing" - For billing questions including changing your payment options
press 2 or say "Cancel" - In order to cancel your Xbox Live membership, manage auto renewal or to remove your credit card
press 3 or say "Account" - If you don’t know your Microsoft account name or are having trouble with your account proof or password
press 4 or say "Other" - For any questions about downloadable content or prepaid codes
press 2 - For troubleshooting Xbox Live connectivity, streaming TV, music or video content issues
press 3 - For your Xbox Kinect sensor or accessories
press 4 or say, "Games." - For apps and games
Because we take account security very seriously, you will have to verify your account with account proofs managers’ proofs at xbox.com/proof.

If you purchased the Xbox game and were not satisfied with it, you can request a refund within 14 days of the purchase date and if you haven’t accumulated a significant amount of play time. Go to “Help topics” in the top menu, choose “Subscriptions & billings”, open the “Most popular” block, follow “Request a refund for digital games” and follow the prompts.

To update the Xbox email address, sign in to your account by clicking on “Sign In” in the upper right corner, navigate to “Your info” at the top of the page, click on “Manage how you sign in to Microsoft”, and select the alias that you want to remove. Before this, select one of the other aliases that are on the account and click “Make primary”.

Xbox Game Pass is a Microsoft Gaming video game subscription service. By subscribing, you get access to hundreds of games you can play on mobile phone, PC, and other devices depending on the plan.

To contact Xbox via live chat, navigate to “Contact Us” at the bottom of the official company website. On a separate page, click on the “Ask question” button and type your message to the virtual assistant in the “chat” window on the left.

If you don’t want to use all features of your Xbox Game Pass, cancel it via the “Services & subscriptions” page. Sign in on it by using the Microsoft account you used when purchasing your subscription. Find your subscription, select “Manage” and “Cancel subscription” after which follow the instructions.

To delete an Xbox account from your console, press the “Xbox” button, select “Profile & system”, “Settings”, “Account”, and “Remove accounts”. After this, choose the profile that you want to remove and select “Remove”.

If you want to redeem an Xbox gift card to make Xbox purchases and extend your Xbox subscriptions, follow “Redeem codes & gifting” on the “Subscriptions & billing” page of the official company’s site, click on “How to redeem gift cards and codes”, open “Expand all”, and click on “Redeem your code or gift card” button. You’ll also see detailed instructions on how to redeem your gift card on that page in different cases.

Xbox Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Xbox Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    99% phone 1% email
  • The best phone number to call Xbox is 8004699269. 95% of consumers used this number to address their issues and concerns. Meanwhile, 35% of users reported contacting a real person successfully by dialing the phone number 4258828080.

  • The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 1 minute.

  • Be prepared for the call as Xbox may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›
PissedConsumer Club

Contact Information

Xbox Website:

Xbox Help Center:

Corporate Office Address:

Microsoft Corporation
One Microsoft Way
Redmond, Washington 98052-6399
United States

Other Info (opening hours):

Hours:

Monday - Sunday: 6:00am - 5:00pm

More contact details

Fax:

+1-425-936-7329

Xbox Customer Service Reviews

1.6 / 5
Poor
Blen Fyo
Not working

Xbox 0ne Still not working as it should I've just about given up with it, It's a shame because I've been with xbox for over 20 years

Read full review
Nellene Abj
Controller is piece of trash

Xbox is *** garbage. Microsoft is a *** scam piece of *** company and i hope everyone in charge of Xbox support *** suffers great pain

Read full review
Emanuel Pyx
Someone charged exbox games to my bank account

Nobody called me about it someone charged games to my bank account and I want my money back in my account

Read full review
Florance Rpo
I just want me old account/profile back
stars-rating stars-rating stars-rating stars-rating stars-rating
4.0

Good should be people to talk to instead of recoding I tried the website but couldn't get it right I'm hoping that someone can help me

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How Good is Xbox's Customer Service?

Vartan Y
Vartan Y
Feels Satisfied | Feb 04, 2025

Good but wish they call me back to my problem thank you

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Danny Fap
Danny Fap
Feels Disappointed | Jan 07, 2025

***

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ray k Dcu
ray k Dcu
Feels Disappointed | Dec 31, 2024

I would like to discuss my issues with someone verbally

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Jessica J Oss
Jessica J Oss
Feels Disappointed | Dec 31, 2024

The while process just sends you in circles. If there is a legit way to talk to a real person, I couldn't find it. Would be nice if they made it easier to access actual help

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Jamorris Pgd
Jamorris Pgd
Feels Disappointed | Dec 27, 2024

Terrible

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Briane Jns
Briane Jns
Feels Disappointed | Dec 09, 2024

I had an issue with an order placed with Amazon. I was referred to Xbox to resolve after 4 hours of attempting to resolve with amazon. I could not even get through to speak with one of your agents and left messages with you return call. A complete waste of time and money.

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Summary of Xbox Customer Service Calls

120K TOTAL
CALLS
00:51 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Xbox?

Account Question:

  • “Subscription”
  • “Can't get in to my xbox”
  • “Account”

Product/ Service Question:

  • “Faulty giftcard”
  • “Technical support”
  • “Issues with a game”

Payments and Charges Question:

  • “There no guam from payment and billing”
  • “Charged”
  • “Payment declined but still took my money”

Request for Information Question:

  • “To update gamertag with old email”
  • “Need help recovering account”
  • “I want to request a refund and couldn’t do so on the website”

Refund Question:

  • “Bought something on accident and want a refund”
  • “Refund not refunded”
  • “Refund not in my account”

Cards Question:

  • “Someone using my card to buy stuff off here”
  • “Won’t take my card”
  • “Gifts card”

Activation/ Cancellation Question:

  • “Canceling”
  • “Cancel”
  • “Cancel xbox”

Return/ Replace Question:

  • “Changing information”
  • “Want to return an activated game pass core gift card”
  • “I’m trying to change my password but I forgot it”

Shipping and Delivery Question:

  • “Problemas con mi tarjeta de pago”
  • “Never received refund”
  • “Did not receive a purchase”

Website/ Application Question:

  • “Because your website doesn’t help”
  • “My piece of *** Xbox won’t *** download anything and getting help is a *** joke you *** *** are selling pieces of *** *** you”
  • “My Tekken 8 won’t install on my series x console”

Staff Question:

  • “Customer service about a purchase”
  • “Service issues, and purchasing content.”
  • “'authenticate with Microsoft services' issue for Minecraft on android”

Employment Question:

  • “Job”
  • “You dont do your *** jobs”
  • “Call of duty mw2”

Other Question:

  • “There was no Xbox in the box when I bought it”
  • “*** pissed”
  • “Accpunt”

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