Xbox Phone Numbers and Emails

Toll-Free Number:

  • (800) 469-9269


  • (425) 882-8080
Claim Your Business

Xbox Contact Information

Xbox Website:

Xbox Help Center:

Corporate Office Address:

Microsoft Corporation
One Microsoft Way
Redmond, Washington 98052-6399
United States

Other Info (opening hours):


Monday - Friday: 9:00am - 8:00pm

Saturday - Sunday: 10:00am - 5:00pm



Xbox Customer Service Reviews

1.6 / 5
Landon B Dkr
Subscription issues

This is the worst customer service program I've ever had to deal with. It's literally non existent.. they have zero customer service whatsoever

Purchased Never Received

I purchased Apex Coins from the in-game store. I never received the coins I paid for. The advice online states to wait 24 hours for the coins to be added and if they are still not there after thi...

How to Contact Xbox Customer Service?

Most Popular Number:

(800) 469-9269
Total calls: 58 277 Issues resolved: 771 Last call: Dec 9, 2022

How to Contact Xbox by Phone Number?

After you dial the Xbox phone number (800) 469-9269, the company’s voicemail system will provide you with the following step-by-step instructions:
Welcome to Xbox customer support. In order to help company to improve the quality of service, this call maybe recorded or monitored.
If you have any questions about your Microsoft account transition to local currency please visit
In order to protect your account, Microsoft is adding security proofs. Go online at for more information about how to add your cell phone and email address as extra proof on your account.
For purchasing or billing questions, or for help managing your Xbox Live membership, press 1.

press 1 or say "Billing" - For billing questions including changing your payment options
press 2 or say "Cancel" - In order to cancel your Xbox Live membership, manage auto renewal or to remove your credit card
press 3 or say "Account" - If you don’t know your Microsoft account name or are having trouble with your account proof or password
press 4 or say "Other" - For any questions about downloadable content or prepaid codes
press 2 - For troubleshooting Xbox Live connectivity, streaming TV, music or video content issues
press 3 - For your Xbox Kinect sensor or accessories
press 4 or say, "Games." - For apps and games
Because we take account security very seriously, you will have to verify your account with account proofs managers’ proofs at

Summary of Xbox Customer Service Calls

00:55 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Xbox Customer Service?

Account Question:

  • “Communication banned for no reason”
  • “Account messed with”
  • “Wont let me sign in”

Product/ Service Question:

  • “My xbox wont work start up error code”
  • “Trouble with installing a game”
  • “Bought wrong game”

Payments and Charges Question:

  • “I got a charger on my card i didnt make”
  • “Cant update payment”
  • “Charged me twice for one purchase”

Refund Question:

  • “Refund purchase”
  • “Refund support”
  • “I want refund from unauthorized subscription”

Cards Question:

  • “Xbox gift card not activated”
  • “Gift card is damaged”
  • “A code on the Xbox gift card scratched off”

Request for Information Question:

  • “Don't know about a chargw”
  • “Need help with a xbox function”
  • “I need help making a new account on my Xbox 1”

Activation/ Cancellation Question:

  • “I want to try to see if i can recover my xbox profile. If i cant recover it i need to cancel all subscriptions made on rhat account”
  • “Cancelling subscription”
  • “Cancellation wasn't acknowledged”

Shipping and Delivery Question:

  • “Didn't receive content”
  • “Keep telling me wrong address for credit card”
  • “I didn't get my free game on buy 1 get 1 sale”

Staff Question:

  • “Gaming services app”
  • “Xbox services repair”
  • “Xbox service”

Return/ Replace Question:

  • “Return”
  • “Movie exchange”
  • “Issue return”

Website/ Application Question:

  • “Help with Xbox live. Website isn't working”
  • “Trouble starting applications”
  • “App issues”

Employment Question:

  • “Call of duty mw2”
  • “It's saying that I don't have Xbox live and I do and it try to make me pay when I just bought the new cod mw2”
  • “Bought mw2 an it's not workin”

Other Question:

  • “Xbox configuration”
  • “Stuck in an error code”
  • “Xbox”


Xbox Pros and Cons

Pros: I didnt come to do all of this, Games, I like xbox, Good for gaming, Want damn refund

Cons: Customer service, No contact no one to fix mistakes, Support sucks, Too hard to conact, Customer support

Related Companies

Microsoft, LinkedIn, Mojang, Bing, Skype


The Xbox is a video gaming brand which was created by Microsoft. Xbox includes a series of video game consoles. The brand features consoles in the sixth to eighth generations, which go with applications, streaming services, as well as an online service - Xbox Live. The brand was first introduced in the United States in 2001, when the original Xbox console was launched. The Xbox 360, the most recently released console of Microsoft, was issued in 2005. As of April 18, 2013, the company has sold over 77.2 million consoles worldwide. The successor to the Xbox 360 happened to be the Xbox One. The product was revealed on May 21, 2013. And on November 22, 2013, the Xbox One is expected to be released in 21 markets around the world. microsoft xbox is based in Redmond, Washington, United States.

Xbox reviews and complaints

Xbox is ranked 201 out of 857 in Gadgets and Accessories category

Area Served

USA, Canada, UK, Worldwide, Asia, Europe

Payment Methods


Compare Xbox To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

5793 reviews
977 reviews
21257 reviews
Write a review
Do you have something to say about Xbox? What happened? What can we help you with?
Submit review Don't show this popup