Decarlos Zaz
map-marker Fort Frances, Ontario

You guys suck as a company

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Someone has been harassing me and you guys arent doing *** *** Xbox Im going to PlayStation, you guys actually *** suck

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User's recommendation: Buy PlayStation

Susan Grace T

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Brand new Xbox S arrived today not working and you can’t talk to an actual person. When you phone a bot tells you to go onto the Xbox.com page to book a call but there’s no number or way to chat!

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Brand new Xbox S arrived today not working and you can’t talk to an actual person. When...
Contains 1 confidential file for company representatives

The brand new Xbox S was not working when it arrived today - it displayed an error message E100. I have tried all the resetting hacks to no avail. I need to return this faulty Xbox and receive a replacement that, hopefully, works. They can take back the faulty one, please.

Unfortunately, it is impossible to speak to a human. When you phone up, bots redirect you to Xbox.com where another bot informs you that you can schedule a phone call or send a message. The problem is all you post are your opening hours with no telephone number, no link to book a call, and no link to initiate chat with a real person. I am so disappointed that I bought directly through Microsoft rather than Amazon.

UPDATE: I finally got through to an Indian call centre where they were unable to assist me at all. I have to return it (after somehow finding someone with a printer to print the returns slip) and then they will refund me.

I have previously dealt with Apple where, when my brand new MacBook was not working, they sent a new one and collected the faulty one the following day. They have excellent customer service and I presumed Microsoft would be similar. Evidently, it is not.

It is not the call centre agent's fault, they are merely following a script and doing what Microsoft have instructed them to do. I just informed my daughter that we will never buy an Xbox from them ever again. The company seems blasé and doesn't care about inconveniencing their customers. It's awful.

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Loss:
$399
Pros:
  • When they work its great
Cons:
  • You cannot call customer service
  • If it is faulty microsoft have no customer care

Preferred solution: Full refund

User's recommendation: Buy via Amazon or somewhere else NOT MICROSOFT if you want to speak to a person who isn’t a bot and doesn’t hang up on you the minute you finally after MUCH searching find a number and they literally hang up, you hear them in the background talking and they hang up without speaking to you. AWFUL CUSTOMER SERVICE

Nisha W Ont

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Game pass

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Xbox - Game pass
Contains 1 confidential file for company representatives

I want to report this game pass card because it doesn't work for anybody, no matter what you do, and you can't call or do anything.

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Loss:
$25

Preferred solution: Full refund

User's recommendation: Do not buy this game pass it doesn’t work

Victor H Krh

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A Xbox Reward Gift Card Redeem Code

A Xbox Reward Gift Card Redeem Code
Contains 1 confidential file for company representatives

EveryTime I type this code nothing happen!!! I Got It As A Gift For My Points!!! I Hope You Can Help Me Out Thank You Xbox!!!

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Preferred solution: Redeem Code From A Gift Card From Points!!!

Alicia G Mle

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Over scratch cards lost port of code

Xbox - Over scratch cards lost port of code
Xbox - Over scratch cards lost port of code - Image 2
Contains 1 confidential file for company representatives

I bought gift cards. And I'm actually scared of codes. Please, if you could help me out, I gathered a predated one.

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Loss:
$500

Preferred solution: Please get code if can

User's recommendation: Alicia R Garcia

Evam C

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Horrible. Just horrible what you guys did with season 2 launch on Warzone. Huge waste of time. You owe me some type of compensation. $40,000 of purchases to play Xbox since 2009$125 spent to waiit

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Horrible. Just horrible what you guys did with season 2 launch on Warzone. Huge waste of...
Horrible. Just horrible what you guys did with season 2 launch on Warzone. Huge... - Image 2
Horrible. Just horrible what you guys did with season 2 launch on Warzone. Huge... - Image 3

Purchased Battle Pass and spent an additional $89 on COD points to fully unlock. Obviously, you guys had an issue.

However, you and Activision dropped the ball big time. The launch for Season 2 was horrible. I wasted my entire night dealing with the issue. I spent money and waited on live chat.

The wait was 21 minutes with a 24th position. I refreshed the screen when I was in the first position and, boom, now I start over at position 27.

It's ridiculous how you did away with phone support. I need to be compensated and treated like the spender I have been since 2009!

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Loss:
$116
Pros:
  • Fun
Cons:
  • Waist of time one thing we can never get back time

Preferred solution: Full refund

User's recommendation: Do not buy cod points and expect to have your battle pass tokens.

Robert M Vvg

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| map-marker Anstruther, Fife

Account locked

Xbox - Account locked
Contains 2 confidential files for company representatives

Hi was playing my account till 9pm last night London time zone everything was fine woke up today can't log in tried account recovery did everything as I know to be right but can't recover it all my games are on the account can't play my Xbox now

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Sinjin Vhp

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| map-marker Afton, Wyoming

I’ve gone through the process three times now and I’ve been sent right back to the same number to give me the same message every time I just want the issue fixed so I’m not screwed out of $80

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Xbox - I’ve gone through the process three times now and I’ve been sent right back to the...
Xbox - I’ve gone through the process three times now and I’ve been sent right... - Image 2
Contains 2 confidential files for company representatives

I bought two $40 gift cards and neither one of them work. They have been activated through the store.

I went back twice to make sure and check following the support Websites instructions I dont want to talk to a computer. I want to talk to a human

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Luis C Kaq

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| map-marker New York, New York

My xbox giftcard code got damaged

My xbox giftcard code got damaged
Contains 1 confidential file for company representatives

I bought a 30 dollar xbox gift card

I scratched the code and 2 numbers got damanged so i wanted to request a refund

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Casey L Wem

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Harresment

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Xbox - Harresment
Xbox - Harresment - Image 2

I have been harassed on Xbox by a player, and he's been saying I should die and do the world a favor. He also got me banned for two days on Red Dead Redemption 2.

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Pros:
  • Good games good graphics good gaming system
Cons:
  • Negative people and very rude people
Christine W Wio

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Xbox gift card

Xbox gift card
Xbox gift card - Image 2
Contains 1 confidential file for company representatives

Mad, he scratched the code off his Xbox Gift Card and now he cannot use it. Could you please help my son with his Xbox Gift Card?

We called Microsoft, but there was no help at all. We also called the phone number they provided and received a text message, but it was of no help.

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Loss:
$50
Pros:
  • Xbox 1 series s
Antonio C Kfs

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25 number activation code

Xbox - 25 number activation code
Contains 1 confidential file for company representatives

Received a gift card with no 25 code. It's missing 2 numbers.

Can't go online at all to redeem.

It's missing the last 2 numbers. There's no way to find out besides you guys.

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Loss:
$50

Preferred solution: The card information

User's recommendation: Need to speak with a person

1 comment
Guest

Go back to the store you bought it from.

Lincoln F Xam

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I bought a game and it wont work

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Xbox - I bought a game and it wont work
Contains 1 confidential file for company representatives

Just won't open or download. It was $40.

I have the game, but it won't open. Kind of stupid for a $40 official company game.

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Loss:
$40
Pros:
  • High resolution games
Cons:
  • Bad service

Preferred solution: Full refund

Tammi Nop

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Verified Reviewer
| map-marker Charlottetown, Prince Edward Island

There was no Xbox in the box when I bought it

I bought an Xbox X at Walmart in Charlottetown PEI and when we opened the box there was no Xbox in it.

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Sarah W Eem

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I need a refund for Roblox game I don’t want that 21.34

Xbox - I need a refund for Roblox game I don’t want that 21.34
Contains 1 confidential file for company representatives

Someone tried to use my card on file to buy Roblox without my consent. Please refund me, this wasn't me who bought anything.

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Loss:
$21
Pros:
  • Something positive
Cons:
  • Something that is not

Preferred solution: Full refund

Vartan Y

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Verified Reviewer

Cards

Xbox - Cards
Updated by user Feb 04, 2025

Good but wish they call me back to my problem thank you

Original review Feb 03, 2025

I purchased Xbox gift cards for $200. The PIN number is scratched, but the number on it is not allowing me to use the card.

At Walgreens, they told me I need to contact Xbox to get my money back.

How can I resolve this problem? Thank you.

View full review
Loss:
$200

Preferred solution: Full refund

About

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Summary

The Xbox is a video gaming brand which was created by Microsoft. Xbox includes a series of video game consoles. The brand features consoles in the sixth to eighth generations, which go with applications, streaming services, as well as an online service - Xbox Live. The brand was first introduced in the United States in 2001, when the original Xbox console was launched. The Xbox 360, the most recently released console of Microsoft, was issued in 2005. As of April 18, 2013, the company has sold over 77.2 million consoles worldwide. The successor to the Xbox 360 happened to be the Xbox One. The product was revealed on May 21, 2013. And on November 22, 2013, the Xbox One is expected to be released in 21 markets around the world. microsoft xbox is based in Redmond, Washington, United States.

Xbox reviews and complaints

Xbox is ranked 268 out of 920 in Gadgets and Accessories category

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