Xbox Reviews
Xbox Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Xbox has a 1.8 star rating from 2,577 reviews, consumers mostly dissatisfied; 15% would recommend. Rating distribution shows 78% unfavorable and 12% positive.
Key Takeaways for Future Customers
- Expect frequent customer complaints about account access and device faults.
- Prepare for billing and refunds processes and subscription issues to be slow.
- Consider membership terms before purchase and ask about cancellation policies.
Negative Feedback / Risk Areas
- Widespread issues with customer service and inability to reach a human.
- Many reports of unauthorized charges and problems getting refunds.
- Account recovery, bans, and controller hardware failures are recurring risks.
Positive Feedback
Users still cite fun and games as positives despite problems mentioned in Xbox reviews.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Xbox has a 1.8 star rating from 2,577 reviews, consumers mostly dissatisfied; 15% would recommend. Rating distribution shows 78% unfavorable and 12% positive.
Key Takeaways for Future Customers
- Expect frequent customer complaints about account access and device faults.
- Prepare for billing and refunds processes and subscription issues to be slow.
- Consider membership terms before purchase and ask about cancellation policies.
Negative Feedback / Risk Areas
- Widespread issues with customer service and inability to reach a human.
- Many reports of unauthorized charges and problems getting refunds.
- Account recovery, bans, and controller hardware failures are recurring risks.
Positive Feedback
Users still cite fun and games as positives despite problems mentioned in Xbox reviews.
Media from reviews





Fraud
- - Fraud help has been unavailable for over a month.
- - Claims close as replies to nonexistent emails often.
- - Only one real human interaction so far.
Haven't been able to get anyone to help me with fraud for over a month. Every 3 days they insist I didn't respond to nonexistent emails and they close my claim.
Then I have to spend 3-5 days trying to get through their AI useless bots and then when I finally can usually write a message for someone it just repeats. Only have been able to speak to a real human once.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: Hi my son accidently spent a lot of...
Company fixed the issue and I have been provided with full refund. Got the full refund for my son accidently buying robux. Make it easier to call them.
Hi, my son accidentally spent a lot of money he wasn't supposed to on my husband's Xbox. I'm trying to see if I can get it back; he's never done this before.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: The code was scratch off by accident
A new gift card.
I tried to scratch the card and it doesn't read it and the code I can't read it and it was ruined because I was too strong
Preferred solution: A new gift card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy Xbox isn’t reading the HMDI cord
I unplugged it from my dad's house, put it in the Xbox bag, and then when I got home, it didn't want to work. I noticed that the back of the HDMI was damaged on the Xbox.
I don't know how it happened. I just took it apart like I always do and put it in the bag separately.
- I love xbox
- I hate to see this happen
Preferred solution: If you guys could help me get it fixed, that’s all I want it just it fixed
Resolved: I bought a gift card for 10 bucks and it says the activation code is not active yet
Company fixed the issue and I have been provided with full refund.
Well, I went to go put in the code and I hit enter and it basically said this code is not been active yet contact merchant to activate this code so thats what Im doing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Damaged code
Hi, I bought an Xbox card at Walmart and the code is damaged. I was told by a Walmart associate to contact you with my proof of purchase and the back of the card number.
Please help me get my code. Thanks.
Preferred solution: Code on Xbox card
It pop up and since this is my first experience, it asked I answered
- - My old system can't connect to online gaming.
- - Xbox support via chat/text; a small fee was charged and my card declined.
Well my system is old but I thought I could get online. So I called Xbox micro soft.
That didn't help at all. I chatted or text the Xbox support team. That was going great until that didn't then to me surprise there's a small fee which my card keep declining. I don't know why that happen.
And the only other option I have is to weight til the afternoon. Call my card company say a few words with them then come back here to finish trying to connect to online gaming.
User's recommendation: I don't have any cause most people keep leaving old systems for upgrades
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I’ve been ripped out of 134.99 on a preorder and can’t play it but was able to install and trying to have me buy again
- - Preorder charged twice and the game is not playable.
- - Payment shows as paid by email but failed on Xbox; 134.99 was charged and is now missing.
I preordered a game and cant even play it literally trying to have me buy it again. I shouldnt get or be charged twice for something Ive already paid for.
Thats bad business and for them to say it successfully was paid through email then turn around and say it failed on the Xbox is totally fraudulent. I had 134.99 taken off of my account now all of sudden its nowhere to be found.
Preferred solution: Full refund
User's recommendation: They are scamming buyers at this point
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Microsoft account hacked and stolen-...
Microsoft account hacked and stolen- original email address was squeaktalon@***.com (has since been changed to kasperrolands@***.com for security) but was changed by the hacker to markhanlon2018@***.com password and phone number were also changed/removed (phone number was 1-41*-***-****)
Preferred solution: account recovery/return of game account items
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Subscription charged twice
- - GTA Plus renewal didn't auto-charge after updating the card; I was charged twice.
- - I request a refund for the duplicate charge.
Xbox needs agent we can call and talk to and help us resolve our problems when need or a better ai to walk us though the processes a little better instead of giving us a big paragraph about what to do buy no link to the site we need.
My Grand Theft Auto Plus subscription went out, so I changed my card info to one that can constantly pay for GTA Plus, and it didn't automatically charge me. So I bought it, and I thought after I bought it, it would kick me to GTA and wouldn't make me try and buy it again, but it didn't.
So I went on GTA and still didn't have it, and Xbox didn't even give me the 'it's all yours' or anything like that. So I just want at least one refund for the double charge.
- Amazing console and community
- Very bad communication xbox needs agents that we can call
Preferred solution: Full refund
User's recommendation: Restart your game after buying an add on subscription for a game like gta plus
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |XBOX SUCKS MY ACCOUNT GOT SUSPENDED FOR SOMETHING MY FRIEND DID 1/5 STARS
I HATE XBOX MY FRIEND CALLED MY THE N WORD SO I TOLD SOMEONE AND MY ACCOUNT GOT SUSPENDED FOR SOMETHING MY FRIEND DID
User's recommendation: PlayStation is better
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Refund denied
Bought the Xbox bundle I already had with the 75k VC and clothes, and the transaction was cancelled, so I didn't get the VC, but they took my money.
Preferred solution: Full refund
About refund
Hello I have been trying to reach Microsoft for more days but I cant reach today one person tried to help me but not solved after said I need specialist but I cant reach to specialist.
I bought o e game but they 4 more charged to me I saw on my bank account after I requested refund they only two refund to me but I need 2 more refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |***
Something going wrong with my Xbox Im trying to get my Xbox fixed Ive been having this ever over a month now is not. I havent placed it in a month and Im trying to repair it back to my TV.
- I got my xbox from gamestop
- Please cancel my call
- Talk to somebody
Preferred solution: Full refund
User's recommendation: Can you please call me about my
About
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The Xbox is a video gaming brand which was created by Microsoft. Xbox includes a series of video game consoles. The brand features consoles in the sixth to eighth generations, which go with applications, streaming services, as well as an online service - Xbox Live. The brand was first introduced in the United States in 2001, when the original Xbox console was launched. The Xbox 360, the most recently released console of Microsoft, was issued in 2005. As of April 18, 2013, the company has sold over 77.2 million consoles worldwide. The successor to the Xbox 360 happened to be the Xbox One. The product was revealed on May 21, 2013. And on November 22, 2013, the Xbox One is expected to be released in 21 markets around the world. microsoft xbox is based in Redmond, Washington, United States.
Xbox is ranked 280 out of 1356 in Gadgets and Accessories category
USA, Canada, UK, Worldwide, Asia, Europe
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