Xbox
Xbox Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Xbox has 1.8 star rating based on 3143 customer reviews. Consumers are mostly dissatisfied.
16% of users would likely recommend Xbox to a friend or colleague.
- Rating Distribution
Pros: I didnt come to do all of this, Fun, Games.
Cons: Customer service, No contact no one to fix mistakes, Bad customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Xbox has 1.8 star rating based on 3143 customer reviews. Consumers are mostly dissatisfied.
16% of users would likely recommend Xbox to a friend or colleague.
- Rating Distribution
Pros: I didnt come to do all of this, Fun, Games.
Cons: Customer service, No contact no one to fix mistakes, Bad customer service.75% of users think that Xbox should improve its Customer Service.
50% of users say that they won't use Xbox in the future for similar services or products.Recent recommendations regarding this business are as follows: "Your better off with PlayStation", "Don't buy a xbox and expect customer service to answer your calls or please for help when they create a issue with their software", "Alicia R Garcia", "Do not buy cod points and expect to have your battle pass tokens.", "Buy a better controller".
Most users ask Xbox for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews











































You guys suck as a company
Someone has been harassing me and you guys arent doing *** *** Xbox Im going to PlayStation, you guys actually *** suck
User's recommendation: Buy PlayStation
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBrand new Xbox S arrived today not working and you can’t talk to an actual person. When you phone a bot tells you to go onto the Xbox.com page to book a call but there’s no number or way to chat!
The brand new Xbox S was not working when it arrived today - it displayed an error message E100. I have tried all the resetting hacks to no avail. I need to return this faulty Xbox and receive a replacement that, hopefully, works. They can take back the faulty one, please.
Unfortunately, it is impossible to speak to a human. When you phone up, bots redirect you to Xbox.com where another bot informs you that you can schedule a phone call or send a message. The problem is all you post are your opening hours with no telephone number, no link to book a call, and no link to initiate chat with a real person. I am so disappointed that I bought directly through Microsoft rather than Amazon.
UPDATE: I finally got through to an Indian call centre where they were unable to assist me at all. I have to return it (after somehow finding someone with a printer to print the returns slip) and then they will refund me.
I have previously dealt with Apple where, when my brand new MacBook was not working, they sent a new one and collected the faulty one the following day. They have excellent customer service and I presumed Microsoft would be similar. Evidently, it is not.
It is not the call centre agent's fault, they are merely following a script and doing what Microsoft have instructed them to do. I just informed my daughter that we will never buy an Xbox from them ever again. The company seems blasé and doesn't care about inconveniencing their customers. It's awful.
- When they work its great
- You cannot call customer service
- If it is faulty microsoft have no customer care
Preferred solution: Full refund
User's recommendation: Buy via Amazon or somewhere else NOT MICROSOFT if you want to speak to a person who isn’t a bot and doesn’t hang up on you the minute you finally after MUCH searching find a number and they literally hang up, you hear them in the background talking and they hang up without speaking to you. AWFUL CUSTOMER SERVICE
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGame pass
I want to report this game pass card because it doesn't work for anybody, no matter what you do, and you can't call or do anything.
Preferred solution: Full refund
User's recommendation: Do not buy this game pass it doesn’t work
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerA Xbox Reward Gift Card Redeem Code
EveryTime I type this code nothing happen!!! I Got It As A Gift For My Points!!! I Hope You Can Help Me Out Thank You Xbox!!!
Preferred solution: Redeem Code From A Gift Card From Points!!!

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Verified ReviewerOver scratch cards lost port of code
I bought gift cards. And I'm actually scared of codes. Please, if you could help me out, I gathered a predated one.
Preferred solution: Please get code if can
User's recommendation: Alicia R Garcia
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Verified ReviewerHorrible. Just horrible what you guys did with season 2 launch on Warzone. Huge waste of time. You owe me some type of compensation. $40,000 of purchases to play Xbox since 2009$125 spent to waiit
Purchased Battle Pass and spent an additional $89 on COD points to fully unlock. Obviously, you guys had an issue.
However, you and Activision dropped the ball big time. The launch for Season 2 was horrible. I wasted my entire night dealing with the issue. I spent money and waited on live chat.
The wait was 21 minutes with a 24th position. I refreshed the screen when I was in the first position and, boom, now I start over at position 27.
It's ridiculous how you did away with phone support. I need to be compensated and treated like the spender I have been since 2009!
- Fun
- Waist of time one thing we can never get back time
Preferred solution: Full refund
User's recommendation: Do not buy cod points and expect to have your battle pass tokens.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Account locked
Hi was playing my account till 9pm last night London time zone everything was fine woke up today can't log in tried account recovery did everything as I know to be right but can't recover it all my games are on the account can't play my Xbox now
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I’ve gone through the process three times now and I’ve been sent right back to the same number to give me the same message every time I just want the issue fixed so I’m not screwed out of $80
I bought two $40 gift cards and neither one of them work. They have been activated through the store.
I went back twice to make sure and check following the support Websites instructions I dont want to talk to a computer. I want to talk to a human
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |My xbox giftcard code got damaged
I bought a 30 dollar xbox gift card
I scratched the code and 2 numbers got damanged so i wanted to request a refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHarresment
I have been harassed on Xbox by a player, and he's been saying I should die and do the world a favor. He also got me banned for two days on Red Dead Redemption 2.
- Good games good graphics good gaming system
- Negative people and very rude people
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerXbox gift card
Mad, he scratched the code off his Xbox Gift Card and now he cannot use it. Could you please help my son with his Xbox Gift Card?
We called Microsoft, but there was no help at all. We also called the phone number they provided and received a text message, but it was of no help.
- Xbox 1 series s
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer25 number activation code
Received a gift card with no 25 code. It's missing 2 numbers.
Can't go online at all to redeem.
It's missing the last 2 numbers. There's no way to find out besides you guys.
Preferred solution: The card information
User's recommendation: Need to speak with a person

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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI bought a game and it wont work
Just won't open or download. It was $40.
I have the game, but it won't open. Kind of stupid for a $40 official company game.
- High resolution games
- Bad service
Preferred solution: Full refund
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Verified Reviewer |There was no Xbox in the box when I bought it
I bought an Xbox X at Walmart in Charlottetown PEI and when we opened the box there was no Xbox in it.
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Verified ReviewerI need a refund for Roblox game I don’t want that 21.34
Someone tried to use my card on file to buy Roblox without my consent. Please refund me, this wasn't me who bought anything.
- Something positive
- Something that is not
Preferred solution: Full refund
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Verified ReviewerCards
Good but wish they call me back to my problem thank you
I purchased Xbox gift cards for $200. The PIN number is scratched, but the number on it is not allowing me to use the card.
At Walgreens, they told me I need to contact Xbox to get my money back.
How can I resolve this problem? Thank you.
Preferred solution: Full refund
About
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The Xbox is a video gaming brand which was created by Microsoft. Xbox includes a series of video game consoles. The brand features consoles in the sixth to eighth generations, which go with applications, streaming services, as well as an online service - Xbox Live. The brand was first introduced in the United States in 2001, when the original Xbox console was launched. The Xbox 360, the most recently released console of Microsoft, was issued in 2005. As of April 18, 2013, the company has sold over 77.2 million consoles worldwide. The successor to the Xbox 360 happened to be the Xbox One. The product was revealed on May 21, 2013. And on November 22, 2013, the Xbox One is expected to be released in 21 markets around the world. microsoft xbox is based in Redmond, Washington, United States.
Xbox is ranked 268 out of 920 in Gadgets and Accessories category
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