Anonymous
map-marker Paducah, Kentucky

Games won’t play

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It was working perfectly fine then a couple days later it dont wanna play any games i love Xbox but this is pretty sad
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User's recommendation: Don’t buy

Cliff J Myz

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Verified Buyer

Xbox live gold

Xbox live gold
Xbox live gold - Image 2
My Xbox live gold redeem code does not work I entered the codes and still haven't worked yet I need help what I need to do?
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Loss:
$10

Preferred solution: Xbox live gold

Ronnie J Wol

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Verified Reviewer

Xbox deleted my career and I can’t recover it

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Xbox deleted my career and I can’t recover it
Somehow the servers uninstalled my game, and when I installed it again, my career was gone I just want my career back
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Loss:
$500

Preferred solution: I want my career back and my VC that I paid for

User's recommendation: Don’t buy 2K 24 or 2K.

1 comment
Ronnie J Wol

It even still has the same player that I created. His ranking was deleted. He’s a 60 now and I was a 92.

Steven S Ucu

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Xbox live not letting me sign in

Xbox live not letting me sign in
Not letting me get online. To play I dont know why its stopping me my subscription is paid so I shouldnt be having any problems.
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Preferred solution: I’d like to be able to play online.

Zachary J Nau

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Verified Reviewer
| map-marker Buffalo, New York

Ban appeal denied over a photo on Xbox profile

Ban appeal denied over a photo on Xbox profile

Dear Xbox Enforcement Team,

I am writing to appeal the suspension that was placed on my account due to a photo. I understand the importance of maintaining a safe and respectful gaming environment, and I sincerely apologize if my actions caused any disruption.

Background:On [March 13th], I received a suspension for violating the Xbox Code of Conduct.The specific incident involved a photo that I had uploaded, which I now realize was inappropriate.

Explanation:I acknowledge that the content violated the guidelines set forth by Xbox.I assure you that it was not my intention to cause any harm or discomfort to other players.I take full responsibility for my actions and understand the consequences.

Steps Taken:Since the suspension, I have reviewed the Xbox Code of Conduct thoroughly.I have removed the offending photo from my account.I am committed to adhering to the rules and ensuring a positive gaming experience for everyone.

Appeal Request:I kindly request a review of my suspension.I promise to be more cautious in the future and to contribute positively to the Xbox community.If possible, I would appreciate any guidance on how to avoid similar issues going forward.

Conclusion:I value my Xbox Live membership and the friendships Ive made through gaming.I sincerely hope that you will consider my appeal and allow me to continue enjoying Xbox Live.

Thank you for your attention to this matter. I appreciate your dedication to maintaining a safe and enjoyable gaming environment.

Sincerely,

[IIWarFear]

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User's recommendation: Don’t get banned, or get falsely accused & banned like me, I got targeted on Xbox and they banned me

Malika B Uzz

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Verified Reviewer

I need help I just bought the game and threw the box away and it's not working

Xbox - I need help I just bought the game and threw the box away and it's not working
I need someone to help me with my son game I just bought it and it is not working and I had threw the box away
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Justin T Txx

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Verified Buyer
|

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Verified Reviewer

I want a refund FOR MY XBOX SUBSCRIPTION

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I want a refund FOR MY XBOX SUBSCRIPTION
I want a refund FOR MY XBOX SUBSCRIPTION - Image 2
I dont have money on my bank acc so I wanted a refund bc for some reason Xbox decided to make a 16$ subscription that I dont use anymore mans I tried to cancel and theres nothing I can refund my money back immediately, so if someone read this plz for the love of god make ur support page much better bc all that crap of support makes zero sense
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Loss:
$16
Pros:
  • Pro controller looking good
Cons:
  • Dumb support

Preferred solution: Full refund

User's recommendation: Try playstation or go for pc

Crystal K Iye

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Verified Reviewer

My gift card

Xbox - My gift card
I tried to call the number that was given to me. It directed me to a website where I got no answers. I kept asking for a phone number. It kept giving me the same number and then hanging up on me every time. I am not satisfied. My gift card was charged twice. I had $25 when I redeemed it and when I made my purchase. It was not honored, but you took my money twice.
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Loss:
$24
Pros:
  • I like xbox
Cons:
  • Losing money the first time i make a purchase on xbox

Preferred solution: Full refund

User's recommendation: Maybe you should have A better customer support system for one Because I'm not getting any answers here.

Xboxcustomer

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Xbox compatibility

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Xbox compatibility
Original review Feb 24, 2024

Hello how are you doing I have a Xbox one x which Microsoft claims is one of the strongest devices they have created. so can you explain to me why I cannot play the new games that come out and the funny thing is when I went on my ps4 I saw that I could play the new games even though the ps4 running capabilities are much lower than the xbox .therefore explain to me how my xbox one x which is clearly stronger cannot handle the new games that come out .

This is a part of a scam which you trying to get me to buy a new Xbox to be able to play new games .my hands are tied I have no other options and I also cannot afford a new console. please tell me what can I do at this point should I sell all my things to get a new console or should I switch to PlayStation who clearly care more about customers.

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Loss:
$500
Pros:
  • Good games good price for games good discounts
Cons:
  • Bad compatibility on xbox one xbox one s and x

Preferred solution: Price reduction

User's recommendation: Don't purchase a useless xbox

Resolved
Luis R Ngw

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Verified Reviewer

Resolved: WWE 2K23

Xbox - WWE 2K23
Updated by user Mar 01, 2024

Company fixed the issue and I have been provided with apology.

Original review Mar 01, 2024
I didn't want to purchase WWE 2k23 game that my kid order on my Xbox I just want the money back to be on my debit card plz and thanks for helping me
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Loss:
$100
Pros:
  • I dont know i just do want it
Cons:
  • I dont like their customer service

Preferred solution: Full refund

User's recommendation: Thanks for helping me

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Athens, Georgia

Xbox Brock

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Xbox Brock
Xbox Brock - Image 2
I buy Xbox and it not been 3 months and stop working it said no signal in the tv when I connected it said not signal
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Nicholas R Ekv

I can’t speak with an agent

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Xbox - I can’t speak with an agent
Its been a couple time i try to recover my account by all the way possible with the automatic recovery system but it dont work so i try to speak on the phone with an agent but theres no way. You guys keep sending me recovery website. Its frustrating cause i spent alot of money on that account. I would please like to speak on the phone with an agent.
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Loss:
$2000

Preferred solution: To call an agent

User's recommendation: Have a way to contact you by the phone

Ashley g Nnq

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Verified Reviewer

Nobody has gotten back to me about my refund ! You guys billed me TWICE for what ?!

Xbox - Nobody has gotten back to me about my refund ! You guys billed me TWICE for what ?!
You guys billed my damn card TWICE !! Ive never authorized neither of those charges !! Please give me my money back !! I dont even know how this even happened my son has not used my card because there was nothing in his recent purchases !! Someone get back to me !! Its been a week & still NOTHING !!
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Loss:
$108

Preferred solution: Full refund

User's recommendation: NO !

Jason M Dxj

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Verified Buyer
|

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Verified Reviewer

Redeemed code will not accept terms of service

Xbox - Redeemed code will not accept terms of service
Xbox - Redeemed code will not accept terms of service - Image 2
The gift code was finally accepted. But then, I only got 20 days, not a full month. Xbox is a damn joke. I have not received a call. And I'm not going to keep playing these games. You all are going to talk to a lawyer.
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Pros:
  • No pros anymore
Cons:
  • Everything with support

Preferred solution: The full month I paid for it's the 15th and it tells me it's cutting off on the fifth that is not 30 days. You guys need to learn how to count

User's recommendation: Not to buy xbox, or use xbox services

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker North Shields, England

Game pass subscription

Xbox - Game pass subscription
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Xbox - Game pass subscription - Image 4
I haven't received a phone call, I'm still without a game pass subscription. The Xbox will not accept my payment I feel this is an issue on your end, how can you support.
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Brandon C Erj

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Verified Reviewer

0 customer service

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Your little 'contact us' feature doesn't seem to work. I went through the entire process of trying to get a call, yet at the very end, it won't even let me send a report.

You claim to have a number that can be reached, but I find that to be untrue. At this point, I am convinced that you are either unable to actually do your jobs or are deliberately protecting cheaters/hackers, which exposes EVERYONE to potential security breaches. One of them is even part of your ambassador program. At this moment, I am about ready to either start a class action against you or go to gaming press outlets with evidence.

Either fix your problems and do your jobs, or face the consequences. Your choice.

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Pros:
  • Lots of players
Cons:
  • Effectively allow hackers
  • 0 customer support

Preferred solution: Them to actually do their jobs and have a customer support number where we can talk to a real person

User's recommendation: Ratio the *** out of them on social media until they are literally forced to actually do something

2 comments
Guest

Just because you can not find the number. Does not mean it doesn't exist. You are to stupid to find it!

Brandon C Erj
reply icon Replying to comment of Guest-2529389

Oh really? Well then by all means smart guy if YOU know where to find a number that'll actually connect to a person and not just a robot telling me to go through the steps on the site put your money where your mouth is and post it.

Otherwise *** off Xbox somewhere else.

I have looked literally EVERYWHERE there is to look and there isn't one. So ***

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