Skip to content
Xbox

Xbox Reviews

www.xbox.com
Is this your business?
What is your customer experience with Xbox?

Xbox Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Xbox has a 1.8 star rating from 2,577 reviews, consumers mostly dissatisfied; 15% would recommend. Rating distribution shows 78% unfavorable and 12% positive.

Key Takeaways for Future Customers

  • Expect frequent customer complaints about account access and device faults.
  • Prepare for billing and refunds processes and subscription issues to be slow.
  • Consider membership terms before purchase and ask about cancellation policies.

Negative Feedback / Risk Areas

  • Widespread issues with customer service and inability to reach a human.
  • Many reports of unauthorized charges and problems getting refunds.
  • Account recovery, bans, and controller hardware failures are recurring risks.

Positive Feedback

Users still cite fun and games as positives despite problems mentioned in Xbox reviews.

View full overview ›

Media from reviews

Xbox - Complaint
Xbox - Review in Gadgets and Accessories category  from Blanchard,  OklahomaXbox - About refundXbox - About refund - Image 2Xbox - About refund - Image 3Xbox - About refund - Image 4Xbox - About refund - Image 5
View all media ›

Xbox Collective Complaints

users

Make your complaint harder to ignore

Unite consumers around your issue, encouraging Xbox to respond and resolve.

Bryan B Non
Bryan B Non
Indpls, Indiana

Customer support

I would like to actually be able to talk to a real person when I call Customer Support instead of having to deal with their AI and spend all the time and have nothing be resolved because I know that every time I call them to try to resolve my problem with my account they told me to sign in and I can’t sign it. It just seems like Xbox is just doing it for the money and then hanging us out to dry while they get to pocket our money without solving any of our issues and their solution is to have an AI try to help well the AI can’t access our accounts and tell us what’s going on and help us fix the problems.

All that they do is refers to their self-help page, and that doesn’t even help. I’m tired of it and I want it fixed.

View full complaint ›
Show reviews that mention
account game card money phone games number refund gift card email
Filter review
Sort by
Anonymous
map-marker Superior, Wisconsin

Fraud

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Fraud help has been unavailable for over a month.
  • - Claims close as replies to nonexistent emails often.
  • - Only one real human interaction so far.

Haven't been able to get anyone to help me with fraud for over a month. Every 3 days they insist I didn't respond to nonexistent emails and they close my claim.

Then I have to spend 3-5 days trying to get through their AI useless bots and then when I finally can usually write a message for someone it just repeats. Only have been able to speak to a real human once.

View full review
Resolved
Amanda G Mqw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Columbus, Ohio

Resolved: Hi my son accidently spent a lot of...

Xbox - Hi my son accidently spent a lot of...
Xbox - Hi my son accidently spent a lot of... - Image 2
Xbox - Hi my son accidently spent a lot of... - Image 3
Updated by user Sep 13, 2026

Company fixed the issue and I have been provided with full refund. Got the full refund for my son accidently buying robux. Make it easier to call them.

Original review Aug 29, 2026

Hi, my son accidentally spent a lot of money he wasn't supposed to on my husband's Xbox. I'm trying to see if I can get it back; he's never done this before.

Loss:
$695

Preferred solution: Full refund

View full review
Resolved
Christopher p Hrp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Salaberry-De-Valleyfield, Quebec

Resolved: The code was scratch off by accident

Xbox - The code was scratch off by accident
Updated by user Aug 19, 2026

A new gift card.

Original review Aug 19, 2026

I tried to scratch the card and it doesn't read it and the code I can't read it and it was ruined because I was too strong

Loss:
$20

Preferred solution: A new gift card

View full review
Alejandro Uesti

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My Xbox isn’t reading the HMDI cord

My Xbox isn’t reading the HMDI cord

I unplugged it from my dad's house, put it in the Xbox bag, and then when I got home, it didn't want to work. I noticed that the back of the HDMI was damaged on the Xbox.

I don't know how it happened. I just took it apart like I always do and put it in the bag separately.

Loss:
$250
Pros:
  • I love xbox
Cons:
  • I hate to see this happen

Preferred solution: If you guys could help me get it fixed, that’s all I want it just it fixed

View full review
Resolved
Wyatt M Fpm
map-marker Sioux Falls, South Dakota

Resolved: I bought a gift card for 10 bucks and it says the activation code is not active yet

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Xbox - I bought a gift card for 10 bucks and it says the activation code is not active yet
Updated by user Aug 18, 2026

Company fixed the issue and I have been provided with full refund.

Original review Aug 17, 2026

Well, I went to go put in the code and I hit enter and it basically said this code is not been active yet contact merchant to activate this code so thats what Im doing

View full review
Valerie G Mfv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Elmer, New Jersey

Damaged code

Xbox - Damaged code
Xbox - Damaged code - Image 2

Hi, I bought an Xbox card at Walmart and the code is damaged. I was told by a Walmart associate to contact you with my proof of purchase and the back of the card number.

Please help me get my code. Thanks.

Preferred solution: Code on Xbox card

View full review
GREGORY R Kkk
map-marker Queens, New York

It pop up and since this is my first experience, it asked I answered

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - My old system can't connect to online gaming.
  • - Xbox support via chat/text; a small fee was charged and my card declined.
Xbox - It pop up and since this is my first experience, it asked I answered

Well my system is old but I thought I could get online. So I called Xbox micro soft.

That didn't help at all. I chatted or text the Xbox support team. That was going great until that didn't then to me surprise there's a small fee which my card keep declining. I don't know why that happen.

And the only other option I have is to weight til the afternoon. Call my card company say a few words with them then come back here to finish trying to connect to online gaming.

User's recommendation: I don't have any cause most people keep leaving old systems for upgrades

View full review
Jamario R Vrb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lane, Kansas

I’ve been ripped out of 134.99 on a preorder and can’t play it but was able to install and trying to have me buy again

AI Highlights
  • - Preorder charged twice and the game is not playable.
  • - Payment shows as paid by email but failed on Xbox; 134.99 was charged and is now missing.
Xbox - I’ve been ripped out of 134.99 on a preorder and can’t play it but was able to...

I preordered a game and cant even play it literally trying to have me buy it again. I shouldnt get or be charged twice for something Ive already paid for.

Thats bad business and for them to say it successfully was paid through email then turn around and say it failed on the Xbox is totally fraudulent. I had 134.99 taken off of my account now all of sudden its nowhere to be found.

Loss:
$134

Preferred solution: Full refund

User's recommendation: They are scamming buyers at this point

View full review
Kasper R Euc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker East Lansing, Michigan

Microsoft account hacked and stolen-...

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Xbox - Microsoft account hacked and stolen-...

Microsoft account hacked and stolen- original email address was squeaktalon@***.com (has since been changed to kasperrolands@***.com for security) but was changed by the hacker to markhanlon2018@***.com password and phone number were also changed/removed (phone number was 1-41*-***-****)

Preferred solution: account recovery/return of game account items

View full review
Timothy G Yit

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lubbock, Texas

Subscription charged twice

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - GTA Plus renewal didn't auto-charge after updating the card; I was charged twice.
  • - I request a refund for the duplicate charge.
Xbox - Subscription charged twice
Updated by user Aug 11, 2026

Xbox needs agent we can call and talk to and help us resolve our problems when need or a better ai to walk us though the processes a little better instead of giving us a big paragraph about what to do buy no link to the site we need.

Original review Aug 11, 2026

My Grand Theft Auto Plus subscription went out, so I changed my card info to one that can constantly pay for GTA Plus, and it didn't automatically charge me. So I bought it, and I thought after I bought it, it would kick me to GTA and wouldn't make me try and buy it again, but it didn't.

So I went on GTA and still didn't have it, and Xbox didn't even give me the 'it's all yours' or anything like that. So I just want at least one refund for the double charge.

Loss:
$8
Pros:
  • Amazing console and community
Cons:
  • Very bad communication xbox needs agents that we can call

Preferred solution: Full refund

User's recommendation: Restart your game after buying an add on subscription for a game like gta plus

View full review
Arlethia Paw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Toledo, Ohio

XBOX SUCKS MY ACCOUNT GOT SUSPENDED FOR SOMETHING MY FRIEND DID 1/5 STARS

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
XBOX SUCKS MY ACCOUNT GOT SUSPENDED FOR SOMETHING MY FRIEND DID 1/5 STARS

I HATE XBOX MY FRIEND CALLED MY THE N WORD SO I TOLD SOMEONE AND MY ACCOUNT GOT SUSPENDED FOR SOMETHING MY FRIEND DID

User's recommendation: PlayStation is better

View full review
Bby aaa J

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Baton Rouge, Louisiana

Refund denied

Xbox - Refund denied

Bought the Xbox bundle I already had with the 75k VC and clothes, and the transaction was cancelled, so I didn't get the VC, but they took my money.

Loss:
$21

Preferred solution: Full refund

View full review
Leonard L Mvr
map-marker Prestonsburg, Kentucky

Xbox account trouble

Xbox account trouble

I have my id to prove its me trying to get into my Xbox account

I forgot password so they locked my account

Preferred solution: I have my state id forget my Xbox account password

View full review
Anonymous
map-marker Saint Augustine, Florida

About refund

Xbox - About refund
Xbox - About refund - Image 2
Xbox - About refund - Image 3
Xbox - About refund - Image 4
Xbox - About refund - Image 5

Hello I have been trying to reach Microsoft for more days but I cant reach today one person tried to help me but not solved after said I need specialist but I cant reach to specialist.

I bought o e game but they 4 more charged to me I saw on my bank account after I requested refund they only two refund to me but I need 2 more refund

View full review
Gabriel K Jyr
map-marker Old Bridge Township, New Jersey

I need you guys to ban someone

Xbox - I need you guys to ban someone

This guy did something sexually inappropriate, and I want you to ban him. And I didn't like it, and he said, 'I get the holes.' You don't use the name Almighty3941.

Preferred solution: Apology

View full review
Neshell R

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Marrero, Louisiana

***

Xbox - ***

Something going wrong with my Xbox Im trying to get my Xbox fixed Ive been having this ever over a month now is not. I havent placed it in a month and Im trying to repair it back to my TV.

Loss:
$6000
Pros:
  • I got my xbox from gamestop
Cons:
  • Please cancel my call
  • Talk to somebody

Preferred solution: Full refund

User's recommendation: Can you please call me about my

View full review

About

Related Companies

Microsoft, LinkedIn, Mojang, Xbox UK, Skype

Summary

The Xbox is a video gaming brand which was created by Microsoft. Xbox includes a series of video game consoles. The brand features consoles in the sixth to eighth generations, which go with applications, streaming services, as well as an online service - Xbox Live. The brand was first introduced in the United States in 2001, when the original Xbox console was launched. The Xbox 360, the most recently released console of Microsoft, was issued in 2005. As of April 18, 2013, the company has sold over 77.2 million consoles worldwide. The successor to the Xbox 360 happened to be the Xbox One. The product was revealed on May 21, 2013. And on November 22, 2013, the Xbox One is expected to be released in 21 markets around the world. microsoft xbox is based in Redmond, Washington, United States.

Xbox reviews and complaints

Xbox is ranked 280 out of 1356 in Gadgets and Accessories category

Area Served

USA, Canada, UK, Worldwide, Asia, Europe

Payment Methods

VISAMasterCard

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article