Xbox
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy account has been blocked due to attempts forgot password
I tried all the old passwords. After the 3rd attempt, I was blocked out. I have not been able to play my game for over a month now.
- It is way too hard to talk to a representative
Preferred solution: Back into my Xbox account so I can play my game and I'd like to change my password
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Xbox support
You have the most *** support and I hope that you get sued for not actually helping people and sitting on your *** all day doing nothing, please stop wasting peoples time and actually do your job, I hope you get sued for every penny you make, it isnt right to have a phone support if you arent even going to awnser the dam phone, Im filing a lawsuit against you right now.
User's recommendation: To stop sitting on your ***
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Want to no why U keep taking money out of my account
I keep having money come out of my account when I haven't signed up to Xbox live it's happened 3 times now and I want my details took off Xbox and money returned thank you
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Bought the wrong card at Kroger
I bought this card from Kroger and I grabbed the wrong one and I need a PlayStation card I would appreciate it if you guys would refund my money
User's recommendation: That we are able to get our money back without doing all this hassle

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |My game pass
I paid my subscription for game pass yesterday and my console is saying it is not paid,but my bank and your sites are saying it is paid. This is very irritating and making me to join PlayStation because there's been to many issues that's not being fixed.
User's recommendation: No they play with your money
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWanted a refund and denied it when it qualified.
Went to call to get a refund on a game bundle I bought that I already owned two of three games. Never even downloaded them.
Just a few days later I requested a refund and it was denied in minutes if not seconds with no explanation (after it showed that it qualified). Pretty choked because their response was every account only gets 5 refunds a year and for the five plus years Ive played Xbox Ive never asked for one refund, not ever. Not pleased. Other than that they are generally alright as a whole.
Ive had the same Xbox one since they came out and it works decently enough.
Definitely beats PlayStation in my opinion but Ive only played PS3 PS4 and PS5. Still have a later model 360 and an original Xbox pretty good pieces of hardware.
- Pretty fun games
- Easy to use
- Support needs to be better
- Community
Preferred solution: Full refund
User's recommendation: Be absolutely sure that you have the bundle you want, and there’s better things to do than video games.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |WiFi not working tried everything won’t work
I tried restarting WiFi multiple times didnt work reset Xbox and WiFi still didnt work not my sure if its something to do with Xbox
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: My account got hacked and deleted
My account got hacked and the hacker deleted my Xbox account. I don't know what to do and Xbox customer service is terrible.
Preferred solution: Help with my account
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy new console is not working I need to speak to a human
I got my son a new Xbox for Christmas. He is only 6 years old.
For the past week, I've been emailing back and forth as the console is displaying a system error. We have tried everything and it will not work.
I have asked for a person to call on 085137**** but I haven't had any calls. I'm really not happy about this and I will be seeking legal advice about this matter as my son's Christmas was ruined.
Preferred solution: I'd like some one to collect the xbox I bought and replace it with a new one
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPurchase a game card that is not working to have the receipt
Try to put money back on the Xbox card. I was told to call you guys because there is nothing wrong with the card. The money shows that it's there but it's not loaded.
Preferred solution: I was just like the money to be put on the card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot able to log in
I can't log in. It says, 'Come back later.' There's trouble when all the info has been reset.
I called you to talk to a person, and your system hung up on me. I won't promote or back this product due to your corporate behavior.
- Bad customer service
Preferred solution: Access to my damn account
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrouble with purchased game
The while process just sends you in circles. If there is a legit way to talk to a real person, I couldn't find it. Would be nice if they made it easier to access actual help
The whole process just sends you in circles. There is no way to talk to an actual human!
I'm trying to request a refund for a game that pulled from my bank account 3 times, and the game still isn't showing up in my "owned games". There is no record of my purchasing it anywhere except in my bank account, where it pulled 3 times! I follow all the website prompts and I just go in hyper link loops.
I call the Microsoft help number and it's a bot that tells me to go to the website that sends me in circles! I just want a freaking human!!!
- No customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |A banned
I have not done any think the person that as banned me do not like me we not friends anymore so that why they are banning me I do not even play with them anymore
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I buy a gift card
Hi, I bought a gift card yesterday but my son scratched it too much. I cannot see the number and I need help.
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Empty legal threats do nothing to speed things up pat. Return it where you bought it from.