Willie W Xuc

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My account has been blocked due to attempts forgot password

Xbox - My account has been blocked due to attempts forgot password

I tried all the old passwords. After the 3rd attempt, I was blocked out. I have not been able to play my game for over a month now.

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Cons:
  • It is way too hard to talk to a representative

Preferred solution: Back into my Xbox account so I can play my game and I'd like to change my password

Lylah Mnt

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Verified Buyer
| map-marker Butler, Pennsylvania

Xbox support

Xbox support
Contains 1 confidential file for company representatives

You have the most *** support and I hope that you get sued for not actually helping people and sitting on your *** all day doing nothing, please stop wasting peoples time and actually do your job, I hope you get sued for every penny you make, it isnt right to have a phone support if you arent even going to awnser the dam phone, Im filing a lawsuit against you right now.

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User's recommendation: To stop sitting on your ***

Kaylina Rlc
map-marker London, England

I want a refund of my payment for my subscription as I have cancelled and it still took the payment

Xbox - I want a refund of my payment for my subscription as I have cancelled and it still...
Xbox - I want a refund of my payment for my subscription as I have cancelled... - Image 2

I have cancelled my subscription and it still took the money out and I want a refund. This is not fair

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User's recommendation: Not recommending

Jasmynn Mla

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| map-marker Mansfield, Nottinghamshire

Want to no why U keep taking money out of my account

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Contains 1 confidential file for company representatives

I keep having money come out of my account when I haven't signed up to Xbox live it's happened 3 times now and I want my details took off Xbox and money returned thank you

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Kesia Bxd

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| map-marker Noblesville, Indiana

Bought the wrong card at Kroger

Xbox - Bought the wrong card at Kroger
Contains 1 confidential file for company representatives

I bought this card from Kroger and I grabbed the wrong one and I need a PlayStation card I would appreciate it if you guys would refund my money

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User's recommendation: That we are able to get our money back without doing all this hassle

Robert B Uas

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| map-marker Oklahoma City, Oklahoma

My game pass

Xbox - My game pass
Xbox - My game pass - Image 2
Contains 2 confidential files for company representatives

I paid my subscription for game pass yesterday and my console is saying it is not paid,but my bank and your sites are saying it is paid. This is very irritating and making me to join PlayStation because there's been to many issues that's not being fixed.

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User's recommendation: No they play with your money

Connal C

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Wanted a refund and denied it when it qualified.

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Contains 1 confidential file for company representatives

Went to call to get a refund on a game bundle I bought that I already owned two of three games. Never even downloaded them.

Just a few days later I requested a refund and it was denied in minutes if not seconds with no explanation (after it showed that it qualified). Pretty choked because their response was every account only gets 5 refunds a year and for the five plus years Ive played Xbox Ive never asked for one refund, not ever. Not pleased. Other than that they are generally alright as a whole.

Ive had the same Xbox one since they came out and it works decently enough.

Definitely beats PlayStation in my opinion but Ive only played PS3 PS4 and PS5. Still have a later model 360 and an original Xbox pretty good pieces of hardware.

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Loss:
$15
Pros:
  • Pretty fun games
  • Easy to use
Cons:
  • Support needs to be better
  • Community

Preferred solution: Full refund

User's recommendation: Be absolutely sure that you have the bundle you want, and there’s better things to do than video games.

Garon Kzh

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| map-marker Camden, Camden

WiFi not working tried everything won’t work

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Xbox - WiFi not working tried everything won’t work

I tried restarting WiFi multiple times didnt work reset Xbox and WiFi still didnt work not my sure if its something to do with Xbox

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Resolved
Harnoor Gwc

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Resolved: My account got hacked and deleted

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My account got hacked and the hacker deleted my Xbox account. I don't know what to do and Xbox customer service is terrible.

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Loss:
$70

Preferred solution: Help with my account

Patricia D Bgd

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My new console is not working I need to speak to a human

Contains 1 confidential file for company representatives

I got my son a new Xbox for Christmas. He is only 6 years old.

For the past week, I've been emailing back and forth as the console is displaying a system error. We have tried everything and it will not work.

I have asked for a person to call on 085137**** but I haven't had any calls. I'm really not happy about this and I will be seeking legal advice about this matter as my son's Christmas was ruined.

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Preferred solution: I'd like some one to collect the xbox I bought and replace it with a new one

1 comment
Guest

Empty legal threats do nothing to speed things up pat. Return it where you bought it from.

Jennifer V Hnv

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Purchase a game card that is not working to have the receipt

Contains 1 confidential file for company representatives

Try to put money back on the Xbox card. I was told to call you guys because there is nothing wrong with the card. The money shows that it's there but it's not loaded.

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Loss:
$50

Preferred solution: I was just like the money to be put on the card

Ashley G Tcb

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Not able to log in

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I can't log in. It says, 'Come back later.' There's trouble when all the info has been reset.

I called you to talk to a person, and your system hung up on me. I won't promote or back this product due to your corporate behavior.

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Loss:
$2000
Cons:
  • Bad customer service

Preferred solution: Access to my damn account

Jessica J Oss

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Trouble with purchased game

Contains 1 confidential file for company representatives
Updated by user Dec 31, 2024

The while process just sends you in circles. If there is a legit way to talk to a real person, I couldn't find it. Would be nice if they made it easier to access actual help

Original review Dec 30, 2024

The whole process just sends you in circles. There is no way to talk to an actual human!

I'm trying to request a refund for a game that pulled from my bank account 3 times, and the game still isn't showing up in my "owned games". There is no record of my purchasing it anywhere except in my bank account, where it pulled 3 times! I follow all the website prompts and I just go in hyper link loops.

I call the Microsoft help number and it's a bot that tells me to go to the website that sends me in circles! I just want a freaking human!!!

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Loss:
$168
Cons:
  • No customer service

Preferred solution: Full refund

Claud Sbs

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Verified Reviewer
| map-marker Uxbridge, Hillingdon

A banned

Xbox - A banned
Xbox - A banned - Image 2

I have not done any think the person that as banned me do not like me we not friends anymore so that why they are banning me I do not even play with them anymore

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Alejandra G Kad

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Verified Reviewer
| map-marker Anaheim, California

I buy a gift card

Xbox - I buy a gift card

Hi, I bought a gift card yesterday but my son scratched it too much. I cannot see the number and I need help.

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