Xbox blew me off
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These are the responses and run around I got from Xbox then they closed it out and never helped me Nick McDonaldto customeradvocacy6 days agoDetailsTo whom it may concern I have an ongoing issue and I have been passed around from one dept to another and the matter has been closed with no help at all from your customer relations dept does no one seem to care I relize that this system is to to old to be replaced but no one is taking responsibility for system update bricking my system and making it unusable and not just mine but several other people worldwide but can you do me a solid this one one time please help me .Why cant you all just do me this one time thing I'm been recently diagnosed bipolar type 1, social anxiety,severe depression ,mood disorder and PTSD and gender dysphoria. Id take a new Xbox series X or refurbished one no warranty I'll sign a NDA contract to never speak of this to anyone I just need something I need this please help me out I'm a gamer at heart without this then I'm nothing or might as well be......Or can you send me to someone else like HR department or someone higher than you please On Fri, May 30, 2025, 4:21 PM Microsoft Escalation Support Communications wrote: Service Request 707736**** Hi Nicholas, This is Tenoch with the Executive Escalation Team at Microsoft.
I hope this message finds you well. I understand your console has stopped working correctly after a system update, and I sincerely apologize for any inconvenience or frustration this may have caused. Please know that I am fully committed to assisting you in resolving this matter effectively and efficiently.Could you kindly provide the Microsoft account details and the Serial Number of the affected console so that I may review the relevant information?Please feel free to reply directly to this email to reach me with any questions or concerns, and I’ll be here to help. Thanks again for your patience and understanding, and for supporting Microsoft.Have a great day!
Tenoch S.Relationship ManagerMicrosoft Customer Support[Monday-Friday 10:00AM- 7:00PM] (MST)Service Request: 708109****Good day Nick, I hope you’re doing fine.My name is Brayan and I’m with the Microsoft Executive Customer Relations team. I have received this case regarding your recent Attorney General escalation about issues with your Xbox device.I sincerely apologize for the inconvenience this situation has caused. After reviewing your case, we regret to inform you that your console’s warranty expired in 2020, and unfortunately, we no longer offer repair services for the Xbox One S, as it has been officially discontinued.While we are unable to provide a replacement or repair under warranty, we encourage you to explore our latest generation of consoles, including the Xbox Series X, which offers significant performance and feature enhancements. As there are no pending actions from our end, I will be closing your case at this time.
If you have any additional questions or concerns regarding this issue, please email customeradvocacy@***.com with Service Request # 708109**** and I will be sure to reach out to you. For future issues, please visit support.microsoft.com.SincerelyBrayan Q.Relationship ManagerMicrosoft Customer Support+506 4114 ****
Xbox does not care about its trans customers or the trans community. Please help me get my message out
Service Request 707736****
Hi Nicholas,
This is Tenoch with the Executive Escalation Team at Microsoft.
I hope this message finds you well. I understand your console has stopped working correctly after a system update, and I sincerely apologize for any inconvenience or frustration this may have caused.
Please know that I am fully committed to assisting you in resolving this matter effectively and efficiently.
Could you kindly provide the Microsoft account details and the Serial Number of the affected console so that I may review the relevant information?
Please feel free to reply directly to this email to reach me with any questions or concerns, and Ill be here to help. Thanks again for your patience and understanding, and for supporting Microsoft.
Have a great day!
Tenoch S.
Monetary Loss: $1500.
Preferred solution: I know they don't make my console anymore but just send me a Xbox X series in the place of the Xbox one s that got bricked after the system update .
Xbox Cons: No respect for customers they do not care.
Location: Columbus, Ohio
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Comments
Please avoid publishing any personal information and promotional content
You agreed to it when you pushed the update. It has nothing to do with being trans.
Your declaration to sign an NDA is meaningless. You already disparaged the company here where 3+ million people visit each month.
You also contacted the Attorney General. In addition, there is no need to ever post personal information here, in an attempted repair or anywhere else.
But you already knew that. You wanted to act like discrimination was in play.
You know nothing about me or the pain and suffering inside I felt so blow me
You are not here to denounce Xbox support mala praxis, as warranty agreements exist for a reason and you were educated about Xbox's, you are here just to whine and complain.
The pain and suffering from not getting to play my xbox and not knowing what i want to be. Wheaaaaaaaa!!! Like twin r u 12